All Urbano Express processes follow the ISO 9002 – 2000 format. We establish and outline the steps and procedures applicable to each customer, depending on the service features.
Urbano, in coordination with the customer, defines the best methods and establishes the persons that will be involved in the project, as well as the indicators that will help provide an optimum service, specifically including:
1.
Pieces received, inventory control
2.
Delivery to final consumers
3.
Handling of VIPs
4.
Changing and updating addresses and mail returns
5.
Updating and assigning Courier Routes
6.
Monitoring and Route Control Reports
1.
Submittal by Urbano of a service proposal
2.
Analysis of needs and databases
3.
Database geo-codification: through an intelligent mapping, Urbano develops an optimum delivery route for its couriers.
4.
Definition of processes: logistics that include simple but efficient processes allow efficient performance of all our couriers.
5.
Validation of process: verification and optimization
