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Value Added

Our Controls


Customer monitoring on route - CCR
Audits
Encryption of databases

Customer monitoring on route- CCR
Technology as a tool


1. Ensuring that the shipment arrives on time is utmost important.

2. Technology ensures that couriers complete their routes as planned.

3. In many cities served, Urbano has created 3.000 – 6.000 checkpoints.

4. Recording checkpoints with a unique barcode, which the courier scans every 15-30 minutes, depending on the route assigned.

5. By the end of each day, we know if the courier visited all the locations.  This ensures that deliveries are been made as planned, and that couriers dedicate 100% of their time to Urbano’s activities.

1. Route set up
 
a. Establishes delivery areas and sub-areas
b.

Defines checkpoints


2. Data Load
 
a.

The portable scanner is set in advance to only read the checkpoints of the route assigned.

b.

At office arrival, the courier scans the Entry Code, takes his/her material, and then scans the Exit Code.


3. Data Capture
 
a. The courier captures checkpoints along the entire route.
b.

This ensures completion of the route within the established time.


4. Delivery
 
a.

Arrival time monitoring takes place by reading the last checkpoint scanned and the one entered at office arrival.

b.

The supervisor downloads all data from the portable scanner.

c. The system generates productivity and performance statistics.





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Urbano 2009 • info@urbanoexpress.com