.:Urbano.:


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History

Corporate Management

Vision, Mission
And Strenght

> Philosophy

> Corporate Guideline

Corporate Management

Philosophy

¿Who we are?
Urbano Holdings, LLC, is a multinational company incorporated in the United States of America, with operations in Argentina, Ecuador, El Salvador and Peru . It specializes in delivering mass shipments for large customers.

Urbano and its affiliates use state-of-the-art technology to optimize the delivery processes and obtain high productivity and efficiency levels. This allows Urbano to provide significant value added services at competitive prices, thus generating considerable savings to our customers and reducing the number of delivery complaints. Our Mission is to become the market leaders in mass mail delivery for large customers in Latin America. We achieve the above through our:

•	Standardized ISO processes.
•	State-of-the-art technology.
•	Tracking capability and detailed reports.
•	Committed, highly skilled and experienced personnel.

¿How we achieve it ?

Urbano achieves its objectives through:

•	Full commitment of its work team.
•	State-of-the-art technology.
•	Optimizing and bringing up to date customer data.
•	Setting up processes on a customer-by-customer basis, following the ISO 9002 - 2000 formats.
•	Strict selection processes applicable to employees and customers.
•	Urbano owns computerized maps for several cities in each country. These maps help us set up the areas covered by each courier and route, and to optimize the use of available resources, which results in higher productivity levels as compared to our competitors.
•	Urbano uses density maps to geo-codify customer databases and locate clients within strategic service points.
•	A vital part of our process is the implementation of a Barcode system, which is coordinated with our customers to monitor and trace shipments. It also includes a database with the name, address, city, phone number and customer ID number. Urbano protects your data through a data encryption process, using the highest levels of confidentiality and safety.

Commitment

Urbano’s services meet the highest quality standards, as follows:

•	Delivery of all documents as agreed in advance with the customer.
•	Consistent service quality 365 days a year, 7 days a week, 24 hours a day.
•	Kind and courteous service at all times.
•	All our couriers know how to behave with your clients, carry a company ID, know your procedures and maintain a positive mental attitude.
•	Continuous personnel training and motivation.
•	Optimization of automated and telecommunications resources.
•	Always open to launching new products and/or projects.
•	Observing, transmitting and strengthening the customer’s institutional image and policies.

Urbano 2009 • info@urbanoexpress.com